LOL! Wholesale Terms and Conditions

The LOL! Authorized Reseller Policy governs where and how approved retailers may resell LOL! products.

The LOL! Wholesale Terms and Conditions govern wholesale orders, minimum quantities, pricing, payment, processing, shipping, damages, cancellations, returns, and promotional materials.

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1. Minimum Orders and Case Packs

The minimum opening order is 24 total units. The minimum reorder is also 24 total units.

Standard case packs contain 12 units, unless otherwise stated. Orders may include two or more standard case packs.

Mixed-product assortments may be available when offered or approved by FAWELO LLC. Product availability, case-pack configurations, and minimum quantities are subject to change for future orders.

Starter Kits and promotional assortments may have different quantities or configurations and are available only to selected approved retailers.

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2. Wholesale Pricing

Wholesale prices are confidential and are provided only through approved price lists, private catalogs, written quotations, draft orders, invoices, or secure wholesale checkout links.

Wholesale prices may change for future orders without prior notice. A price is not binding until FAWELO LLC accepts and confirms the applicable order.

Any manufacturer’s suggested retail price is a nonbinding recommendation only. Each retailer remains free to independently determine its final resale prices.

Unless otherwise stated in writing, the wholesale unit price includes standard shipping as described in these Terms.

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3. Payment Terms

Payment in full is required before an order enters processing unless FAWELO LLC separately approves written credit terms.

Initial wholesale accounts are not eligible for Net 15, Net 30, or other deferred-payment arrangements.

Inventory is not reserved until payment has been received and confirmed. Unpaid draft orders, invoices, or checkout links may be canceled.

The retailer is responsible for applicable taxes unless FAWELO LLC has received, reviewed, and accepted valid resale or tax-exemption documentation.

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4. Order Review and Acceptance

All wholesale orders are subject to review and acceptance by FAWELO LLC.

Submission of a wholesale application, purchase order, draft order, invoice request, checkout submission, or payment does not require FAWELO LLC to fulfill an order containing:

• A pricing or quantity error
• An inventory discrepancy
• Invalid or incomplete business information
• Invalid shipping information
• Suspected fraud
• A payment concern
• A resale-policy concern
• An unauthorized sales channel
• An order outside the approved territory
• Another legitimate business or compliance concern

If FAWELO LLC declines all or part of an order after collecting payment, FAWELO LLC will refund the amount collected for the unfulfilled portion.

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5. Processing Time

Wholesale orders are generally prepared within 2–4 business days after cleared payment and final order confirmation.

This is an estimated processing period and does not include carrier transit time.

Larger orders, customized assortments, Starter Kits, promotional programs, backorders, holidays, unusual demand, or inventory limitations may require additional processing time.

Business days do not include weekends or applicable holidays.

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6. Standard Shipping Included

Standard shipping is included in the approved wholesale unit price unless the applicable quotation, invoice, or order confirmation states otherwise.

Included shipping generally covers standard carrier service selected by FAWELO LLC. FAWELO LLC may select the carrier, shipping method, warehouse, and fulfillment service used to deliver the order.

Free or included shipping does not include:

• Expedited or priority shipping
• Overnight or two-day delivery
• Appointment delivery
• Inside delivery
• Liftgate service
• Special handling
• Storage charges
• Address-correction fees
• Redelivery fees
• Refused-delivery charges
• Customs, duties, or international shipping
• Other special carrier services requested by the retailer

Any optional or special shipping service must be approved in advance and may be charged separately.

The retailer is responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect address, refused delivery, inaccessible location, or unsuccessful delivery attempt may be charged to the retailer.

Ownership and risk of loss will be governed by the final attorney-approved Wholesale Terms and the applicable shipping documentation.

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7. Delivery Inspection and Claims

The retailer must inspect each shipment promptly after delivery.

Claims involving damaged, missing, defective, or incorrectly shipped products must be submitted to:

wholesale@lol-totalcare.com

within 5 calendar days after the carrier’s recorded delivery date.

The claim should include:

• Wholesale order or invoice number
• Affected product names
• Affected quantities
• Lot information, when available
• Clear photographs of the products
• Photographs of the shipping carton
• Photographs of the internal packaging
• Photograph of the carrier label
• A description of the issue

The retailer must preserve the affected products and packaging until FAWELO LLC completes its review.

If a claim is approved, FAWELO LLC may, at its discretion:

• Replace the affected products
• Issue an account credit
• Refund the verified affected amount
• Provide another commercially reasonable resolution

Damage caused after delivery, improper storage, retailer handling, unauthorized product alteration, or failure to preserve evidence may not qualify for replacement, credit, or refund.

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8. Wholesale Returns

Wholesale sales are final except when FAWELO LLC verifies that products were:

• Damaged during shipment
• Defective
• Incorrectly shipped
• Otherwise approved for return in writing

Returns are not accepted because of:

• Slow sales
• Excess inventory
• Over-ordering
• Customer preference
• Seasonal demand changes
• Discontinued retail placement
• Retailer closure
• Inability to resell the products
• Changes in the retailer’s business plans
• Unauthorized marketplace restrictions

No product may be returned without prior written authorization and a return authorization number issued by FAWELO LLC.

Unauthorized returns may be refused, discarded, or returned to the retailer at the retailer’s expense.

Returned products must not be opened, used, altered, marked, relabeled, stickered, damaged, expired, or improperly stored unless FAWELO LLC specifically approves otherwise in writing.

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9. Order Cancellations

A retailer may request cancellation before the order enters processing.

Cancellation is not guaranteed after picking, packing, customization, labeling, preparation, or fulfillment has begun.

Orders that have already shipped cannot be canceled.

Customized assortments, Starter Kits, promotional materials, displays, special packaging, or specially prepared orders may be noncancelable after preparation begins.

If FAWELO LLC approves a cancellation after processing has begun, reasonable nonrecoverable preparation or handling costs may be deducted from the refund, subject to applicable law and the final attorney-approved Terms.

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10. Resale Certificates and Taxes

The retailer is responsible for maintaining valid:

• Business registrations
• Licenses and permits
• Resale certificates
• Sales-tax documentation
• Tax-exemption documentation

FAWELO LLC may collect applicable sales tax until valid exemption documentation has been received, reviewed, and accepted.

Providing a resale certificate does not automatically guarantee tax-exempt treatment.

The retailer remains responsible for the accuracy, validity, renewal, and lawful use of all tax and resale documentation submitted to FAWELO LLC.

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11. Starter Kits and Promotional Support

Starter Kits, samples, posters, shelf materials, display materials, QR cards, digital images, and other promotional support may be offered to selected approved retailers at the discretion of FAWELO LLC.

Promotional support:

• Is not guaranteed
• Is subject to availability
• Has no cash value
• May not be resold
• May not be transferred to another retailer
• May be limited by location or account
• May require confirmation of product placement
• May be discontinued or modified at any time

The receipt of promotional materials does not create exclusivity or guarantee future promotional support.

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12. Product Availability

All products, flavors, sizes, case packs, assortments, and promotional materials are subject to availability.

FAWELO LLC does not guarantee that every product will remain continuously available.

FAWELO LLC may:

• Limit quantities
• Allocate inventory
• Place products on backorder
• Discontinue products or flavors
• Modify case-pack configurations
• Substitute approved promotional materials
• Decline future orders when inventory is unavailable

FAWELO LLC will not substitute a different retail product without communicating the change to the retailer.

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13. Compliance With Reseller Policy

Every wholesale retailer must comply with the current LOL! Authorized Reseller Policy.

Wholesale approval does not authorize sales on:

• Amazon
• Walmart Marketplace
• eBay
• TikTok Shop
• Etsy
• Temu
• Target Plus
• Facebook Marketplace
• Other third-party marketplaces

Any marketplace authorization must be provided separately and in writing by FAWELO LLC.

A violation of the Authorized Reseller Policy may result in order cancellation, account suspension, refusal of future orders, termination of wholesale privileges, or other available remedies.

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14. Confidential Wholesale Information

Wholesale pricing, discount structures, private line sheets, account credentials, draft orders, invoices, catalogs, promotional terms, and retailer-specific arrangements are confidential.

The retailer may not publish, post, forward, distribute, sell, or share confidential wholesale information except with authorized personnel who need the information to perform legitimate business duties.

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15. Electronic Acceptance

By checking the applicable acceptance box, submitting a wholesale application, accepting an invoice, completing a secure wholesale checkout, or placing an order through an approved electronic process, the retailer confirms:

• Agreement to the LOL! Wholesale Terms and Conditions
• Agreement to the LOL! Authorized Reseller Policy
• Authority to bind the identified business
• Accuracy of the information submitted
• Responsibility for orders placed through the approved account

FAWELO LLC may retain electronic records documenting the applicable version, acceptance text, date, account, applicant, and transaction.

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Commercial Terms Summary